Our orders and shipping policy

What you need to know

 

Processing Orders

Our designs

Our designs are made available for your convenience to help with your busy wedding planning and at an affordable rate. Let us take care of the small stuff for you!

Once you have decided on a design you like or if you require more information, fill in the enquiry form and we will get back to you within 2 business days. We will then provide you a quote for your approval based on all the information you have given us. When you have confirmed the quote, the order will be put through and we will request a deposit of 50% and a returned signed copy of our terms and conditions to begin. We will then send you an email to confirm details for your invitation (text, colour, etc). At this point, we will not accept any changes to quantity, paper or envelope choice. So, please be absolutely certain of your needs before placing your order.

Please allow up to 1 week for us to create your invitations and show you your PDF proof for approval, and a further 1-4 weeks for printing, depending on the service you requested (i.e. foiling, letter press, acrylic etc). 

Once the order is ready, we will require the balance 50% deposit upon pick up or just before we ship them out to you. 

Please note: your items will come packaged separately. We're more than happy to assemble your invitations for you if you wish; however, we will need to charge a little extra for that. Do let us know if you wish for us to do it for you.

Custom designs

We understand that some of our designs might not suit your theme in particular, and that you may want something a little more custom made. Perhaps you love one of our designs, but simply wish to add some additional printing finishes to make it your own.

Simply place an enquiry through our contact form and we will get back to you within 2 business days about having a consultation, either through email, phone or face-to-face. Here we will discuss some possible design ideas and even pick some paper samples and envelope choices. With this, we will draft up a quote for you to review.

Should you accept the quote, a 50% deposit is required along with a returned signed copy of our terms and conditions in order to get started with the design process. The design process includes a mood board, 3 design options for your main invitation and 3 rounds of changes of your chosen design (any more changes thereafter will incur a $50 per hour rate). Once done and dusted, we apply the same design aesthetic onto your other stationeries i.e. R.S.V.P. or info cards and to your on-the-day stationery such as signages and place cards etc (if needed).

Please note: your items will come packaged separately. We're more than happy to assemble your invitations for you if you wish, however, we will need to charge a little extra for that. Do let us know if you wish for us to do it for you.

Samples

When purchasing a sample, please state the collection you'd like a sample of. Samples can be purchased at $20 with either local Australia wide delivery for an additional $2 or Internationally for $10. Samples can be purchased using the 'Shop' tab above.

Turn Around Time

All orders are processed immediately after confirmation of payment. All orders are made to order and are custom designed. Please allow an additional few days to confirm the order and design before it gets printed, packed and posted out to you. See printing times on the 'invitation options' tab.

Should your order be urgent, please email us at info@petitepaperco.com before purchasing a design to ensure we can meet your date requirements. Printing time is stated under the 'Invitations tab'.

Returns

Petite Paper Goods is committed to ensuring our customers’ satisfaction. You will be given the opportunity to make changes, adjust quantities and give feedback during the design stage, prior to printing. However, due to the nature of the service and product, we do not offer refunds, returns or exchanges. If, however, you feel our service is not up to your standards, we are happy to receive feedback and will offer a credit note for some of our other products as a gesture of good will. 

Reprints and Rush Orders

Your approval in writing serves as confirmation of the order after you receive a digital proof. Any mistakes found after that will not be held responsible by Petite Paper Co. and any further changes made will serve as a reprint fee. 

Further changes will be made free of charge, but the cost of reprinting will serve as a new job and you will have to incur the cost of reprinting again.

If however, the final outcome does not represent the approved design in the digital proof, Petite Paper Co. will gladly reprint your items free of charge.

Any rush orders that need to be designed and delivered within less than 3 weeks will also incur an additional 30% of the total cost.

Cancellations and Termination

All orders are final and are non-refundable. If you wish to cancel the order, the payment processed will serve as cancellation fee. 

That said, if the cancellation is a result from an unforeseen circumstance, Petite Paper Co. may wish to grant you the cancellation. For considerations, please email us at info@petitepaperco.com with the item purchased and reason for cancellation.

Colours 

Viewing colours on screen and printing them digitally may cause some variations. Printing digitally uses CMYK inks and computer monitors use RGB colour spectrums. CMYK digital printing may not have the same range and saturation of colours as a monitor would have, resulting in a slightly less vibrant print. We wish to advise our clients that we will not be held liable for any colour variations, including paper swatch colours viewed online versus in real life. We also advise our clients to always test print our PDF proofs to ensure you're happy with the colours first.

Please note: home printer colour spectrums may also be different depending on the brand. So be sure to cross check your print out with us first.

Typographical and Grammatical Errors

Petite Paper Goods will not take responsibility nor will we be held liable for any typographical or incorrect information once the final artwork has been sent for print. An email confirmation from you will be used as proof that you have viewed and accepted the final PDF proof design and all that it includes. No refunds will be given should there be anything incorrect. A reprint may be done but at an additional cost and will be treated as a new order.

We strongly advise our clients that you proof read and have someone else proof read for you to ensure no mistakes have been made. 

Quotations 

Once you have approved the quotation on the given project, a 50% non-refundable deposit of the quoted amount is to be paid to commence the design project and the final 50% is due on the day of delivery or sign off.

The deposit is non-refundable, and should you cancel a project, for whatever reason, the deposit will serve as a cancellation fee along with a cancellation fee of $250 or 25% of the total amount, whichever is greater, for the work completed; and expenses already incurred, shall be paid by the Client. A 100% cancellation fee is due once the project has been fully finished, whether delivered to the client or not. If the project has an additional hourly charge and the project is cancelled by the client, the client agrees to pay no less than 100% of the hours already billed for the project at the time of cancellation in addition to the total project fee. 

Should you request for additional designs during the design process, an additional progress payment will be payable prior to further work being carried out. Otherwise, all additional costs will be added to the final invoice, payable on the day of delivery or sign off.

All quotations are valid for 30 days.

Shipping Fee

Please note that our prices are excluding shipping costs. We quote an additional price for shipping based on the weight and quantity of parcels going out to you. 

Local

Samples are posted for $2

Bigger parcels range between $10-$30 depending on size and weight of parcel. Please refer to Australia Post's website for further pricing information. 

International

Samples are posted for $10

Bigger parcels range between $30-$80 depending on size and weight of parcel. 

Shipping Invitations

Local

All our local orders are processed with Australia Post, using their Parcel Post service, which takes roughly 3-5 working business days. The option to upgrade your service using their Express Post service (next day delivery) is available at a different cost. Tracking is provided.

Petite Paper Co. does not take responsibility for any lost or damaged products once sent for delivery. Should you have any issues, please email us at info@petitepaperco.com. Alternatively, we advice all our customers to take the matter up with Australia Post.

Please note: delivery timings may vary depending on the zoning areas as well as in conjunction with public holidays. For more information, please visit Australia Post (www.auspost.com.au). 

International

All our international orders are processed using Australia Post International service which takes roughly 7-14 working business days depending on the customer location. Tracking is provided with this service. The option to upgrade your service using their Express Post service (4 business day delivery) is available at a different cost—please enquire with us for a quote. Shipments will be made via your local carrier once arrived in your country.

International shipments are subject to duties and taxes determined by the country to which we are shipping to, and will be assessed by your local customs bureau. We suggest checking your local customs before placing any orders as we are unable to provide any information. Fees applied will not show in your shopping cart and will be paid by you (our customer).

Petite Paper Co. does not take responsibility for any lost or damaged products once sent for delivery. Should you have any issues, please email us at info@petitepaperco.com. Alternatively, we advice all our customers to take the matter up with Australia Post.

Please note: delivery timings may vary depending on the zoning areas as well as in conjunction with public holidays. For more information, please visit Australia Post website (www.auspost.com.au. 

Local Pick Up

Petite Paper Co. is located in South Yarra, Melbourne.

We highly recommend local pickup's within South Yarra or the Melbourne CBD if you are based in Melbourne to avoid any delivery issues or mishaps. This way, we can show and guarantee the safety of your deliveries. 

Please note: some deliveries, if too big a size and too heavy, may not be able to be shipped via Australia Post. If such is the case, we will need you to collect your items personally.

Local pickups are available after 5pm on weekdays or on Saturday from 9am-12pm.